Refund and Returns Policy

At NIIBS Book Store, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes a return or refund may be necessary. Please read our Refund and Returns Policy carefully to understand the guidelines and procedures for returning or exchanging products.

Returns and Exchanges Eligibility:

• We accept returns or exchanges within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in its original packaging.

How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order.
• You can reach us by calling our dedicated customer support line at +94 76 975 9343 or by emailing us at [email protected].
• Provide your order details, including the order number, item(s) you wish to return or exchange, and the reason for the return or exchange.

Return Shipping and Costs:

• If the return or exchange is due to a mistake on our part (e.g., wrong item or damaged product), we will cover the return shipping costs.
• If the return or exchange is due to personal reasons or a change of mind, you will be responsible for the return shipping costs.
• We recommend using a tracked and insured shipping method to ensure that the item reaches us safely.

Refund Process:

• Once we receive the returned item and confirm its eligibility, we will initiate the refund process.
• Refunds will be issued in the original form of payment used for the purchase.
• Please allow for processing time, which may take up to 5-7 business days.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges:

• If you wish to exchange an item for a different product, please contact our customer support team to check the availability of the desired item.
• Once the exchange is confirmed, we will provide you with instructions on how to return the original item and process the exchange.

Please note that this Refund and Returns Policy applies only to purchases made through our official website, niibsbookstore.com. For purchases made through other channels, please refer to their respective refund and returns policies.

If you have any further questions or require assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We are here to help you have a positive and satisfying shopping experience with NIIBS Book Store.